Walt Disney World Resort is the largest single site employer in the country, they draw from the same labor pool as everyone else in Orlando, they pay the going rates – and they deliver a legendary Guest Experience every day! How does Disney so consistently instill that “Disney difference” in its people?
Lee Cockerell knows the answer. More than that, he led the answer for over a decade. Lee’s voice and influence resonate throughout Walt Disney World, continually recreating and reinforcing the Disney culture, creating not simply a great Guest Experience, but a great “Cast Member” experience as well.
A lot of books have been written about creating the “Disney Magic” in your world. This is the first book written by one of the leaders who actually made it happen. Creating Magic will be released in October. I can’t wait to read it! You can pre-order now it a big discount at Amazon.com. I also recommend Lee's outstanding blog, Lessons in Leadership.
